does stubhub refund cancelled events

In part, thats why theres all the angst. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. StubHub is here for you. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. Receive a full refund of your purchase, 2. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. I still printed out the notice of dispute. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. This may include details from your tickets (so be sure to keep them), or information from the event venue. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. 2021 The Associated Press. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. Filled out the block for reason. Call 1-800-GAMBLER. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. NO MORE REFUNDS. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. Buyers turn to credit card disputes to recoup cash. Offers may be subject to change without notice. If you don't, we may cancel orders and charge you as provided in our User Agreement. r/stubhub - This is how I got my money back from StubHub. I would It was no problem canceling New York City hotels. Suite 101 "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Your email address will not be published. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! EIN: 41-0953924. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. Refunding tickets to a cancelled event - stubhub.community The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. But not all companies are offering refunds. No problem. COVID-19 Impacted Events Updates : StubHub How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets However, StubHub is not responsible for partial performances, line-up, time, or venue changes. The fired Google engineer who thought its A.I. All Rights Reserved. The firm does it on contingency, so you dont pay a fee. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. If the event is canceled and not rescheduled, you will get a refund. What do I do if my event is cancelled? How do I get my compensation? That may be the best way to protect you, the fan, from StubHub. So Farley filed a credit card dispute against them, and won back his $600. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. Join us for a free, virtual event for International Women's Day on March 8! ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Ticketmaster, StubHub, TickPick Refund Policies | TickPick They're trying to claw that back. Request to speak to a Vivid Seats agent. Market data provided by ICE Data Services. StubHubs return policy is called the FanProtect Guarantee. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. Lindsay is the author of this solution article. Gambling problem? If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. What is your rescheduled or postponed event policy? However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Got our money back last week. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. Our mission to make business better is fueled by readers like you. Tap Tickets in the navigation bar at the bottom. Postponed events may not be eligible for refunds. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . Events that were postponed or rescheduled won't be refunded, Fowlks said. Stubhub does not have the money for refunds and recently admitted so in court. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Whenever that might be. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. pic.twitter.com/onFRrGVh6S. What To Do If Your StubHub Ticket Turns Out To Be Fake Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. Ticket refunds: Rules and one surprising tip for postponed concerts and SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. Buy sports, concert and theater tickets on StubHub! More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. StubHub and several more of these. Legal Statement. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits.

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